Effective Date: March 10, 2026
Last Updated: March 10, 2026
This Privacy Policy describes how RCM Media Works (“Company,” “we,” “us,” or “our”), a Florida-based business, collects, uses, shares, and protects your personal information when you visit our website at https://rcmmediaworks.com, contact us, or subscribe to our SMS/text message communications. By using our website or services, you agree to the terms of this Privacy Policy.
1. Who we are
RCM Media Works is a digital media and local SEO agency headquartered in Florida. We provide SEO strategies, lead generation, and marketing services to contractors and local businesses. Our website address is https://rcmmediaworks.com.
2. Information We Collect
Information You Provide Directly:
We collect personal information in the following ways:
- Contact Information: Your name, email address, phone number (including mobile number), and business name when you fill out a contact form, book a meeting, or request our services.
- Communications: Messages, inquiries, and other content you send to us via forms, email, or SMS.
- Comments: If you leave comments on our website, we collect the data shown in the comments form, your IP address, and browser user agent string to assist with spam detection.
Information Collected Automatically:
- Usage Data: IP address, browser type and version, operating system, referring URLs, pages visited, time spent on pages, and other diagnostic data collected via cookies and similar tracking technologies.
- Cookies: We use cookies to enhance your browsing experience. See Section 7 (Cookies) for full details.
Information from Third Parties:
- We may receive information about you from third-party platforms (e.g., Google, Facebook) when you interact with our advertisements or social media profiles.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
| Purpose | Description |
| Service Delivery | To provide, operate, and improve our SEO and marketing services |
| Communications | To respond to inquiries, send service updates, and provide customer support |
| SMS/Text Messaging | To send appointment reminders, service notices, and promotional messages (with your consent) |
| Marketing | To send newsletters or promotional content you have opted into receiving |
| Analytics | To analyze website traffic and improve user experience |
| Legal Compliance | To comply with applicable laws, regulations, and legal obligations |
| Fraud Prevention | To detect, prevent, and address technical issues or fraudulent activity |
4. SMS / Text Messaging Program
4.1 Opt-In Consent
By submitting your mobile phone number on our website, contact form, or any other opt-in mechanism, you expressly consent to receive text messages and notifications from RCM Media Works. These messages may include:
- Appointment reminders and scheduling confirmations
- Service updates and project status notifications
- Promotional offers and marketing messages related to our services
- Responses to your customer service inquiries
You acknowledge that your consent to receive SMS messages is not a condition of purchasing any product or service from us.
4.2 Opt-Out Instructions
You may opt out of receiving SMS messages from us at any time by replying STOP to any message you receive from us. Upon receipt of your opt-out request, we will promptly remove your number from our messaging list and send you a final confirmation message. You will not receive further promotional SMS messages after opting out, though you may still receive transactional or service-related messages necessary to complete an active service engagement.
To re-subscribe at any time, reply START to our number.
4.3 Help Instructions
For assistance with our SMS program, reply HELP to any message, or contact us directly at the information provided in Section 11 of this policy.
4.4 Message Frequency and Rates
Message frequency varies based on your interactions with us and the services you have requested. Message and data rates may apply depending on your mobile carrier and plan. RCM Media Works is not responsible for any charges incurred by your mobile carrier.
4.5 No Sharing of Mobile Information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We may share your mobile number with our SMS service provider solely for the purpose of delivering messages on our behalf; such providers are contractually prohibited from using your information for any other purpose.
5. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
Service Providers: We work with trusted third-party vendors who assist us in operating our website and delivering our services (e.g., website hosting providers, CRM platforms, SMS delivery providers, and analytics tools). These providers are authorized to use your personal information only as necessary to provide services to us and are bound by confidentiality obligations.
Legal Obligations: We may disclose your personal information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.
With Your Consent: We may share your information with third parties when you have given us explicit consent to do so.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Contact and service records are retained for the duration of our business relationship and for a reasonable period thereafter for legal and administrative purposes.
- SMS opt-in records and consent documentation are retained for a minimum of six (6) years, as required by certain mobile network operators, to demonstrate proof of consent.
- Website comments and associated metadata are retained indefinitely to facilitate comment moderation.
- Cookies and usage data are retained according to the cookie-specific retention periods described in Section 7.
You may request deletion of your personal information at any time by contacting us. We will honor deletion requests subject to any legal obligations requiring us to retain certain data.
7. Cookies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device.
Types of Cookies We Use:
- Essential Cookies: Necessary for the website to function properly (e.g., session management, login state). These cannot be disabled.
- Functional Cookies: Remember your preferences and settings (e.g., saved login information, display choices). Login cookies last for two days; screen options cookies last for one year. If you select “Remember Me,” your login will persist for two weeks.
- Analytics Cookies: Help us understand how visitors interact with our website so we can improve performance and user experience.
- Comment Cookies: If you leave a comment on our site, you may opt in to saving your name, email address, and website in cookies for one year for your convenience.
- You may disable cookies through your browser settings; however, doing so may affect the functionality of certain parts of our website.
8. Embedded Content from Other Websites
Pages on this site may include embedded content (e.g., videos, images, articles) from third-party websites such as YouTube or social media platforms. Embedded content from other websites behaves in the exact same way as if you had visited those websites directly. These third-party sites may collect data about you, use cookies, embed additional tracking technologies, and monitor your interaction with the embedded content.
9. Data Security
We implement commercially reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include encryption of data in transit, access controls, and secure server infrastructure.
No method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Data Breach Notification: In the event of a data breach involving your personal information, we will notify affected individuals in writing within 30 days of discovering the breach, in accordance with the Florida Information Protection Act (FIPA), Fla. Stat. § 501.171.
10. Your Rights
Depending on your location and applicable law, you may have the following rights regarding your personal information:
| Right | Description |
| Access | Request a copy of the personal data we hold about you |
| Correction | Request correction of inaccurate or incomplete data |
| Deletion | Request erasure of your personal data, subject to legal exceptions |
| Portability | Request that we provide your data in a portable, machine-readable format |
| Opt-Out of SMS | Reply STOP to any SMS message to unsubscribe at any time |
| Withdraw Consent | Withdraw previously given consent for data processing at any time |
To exercise any of these rights, please contact us using the information in Section 11. We will respond to your request within a reasonable timeframe and in accordance with applicable law. Please note that certain data may be retained as required by law or for legitimate business purposes.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
RCM Media Works
Florida, United States
Website: https://rcmmediaworks.com
Email: contact@rcmmediaworks.com
Phone:
12. Florida-Specific Disclosures
RCM Media Works is a Florida-based business and complies with all applicable Florida privacy and data protection laws, including:
- Florida Information Protection Act (FIPA), Fla. Stat. § 501.171: We implement reasonable measures to protect personal information and will provide breach notifications within 30 days of discovery.
- Florida Digital Bill of Rights (FDBR), Fla. Stat. § 501.701 et seq.: To the extent applicable, we respect Florida consumers’ rights regarding the processing of personal data, including the right to access, correct, delete, and opt out of the sale or sharing of personal data.
13. Children’s Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information promptly.
14. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.
15. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the “Last Updated” date at the top of this policy and, where appropriate, notify you by email or by posting a prominent notice on our website. Your continued use of our website or services after any changes constitutes your acceptance of the revised Privacy Policy.
16. SMS Terms & Conditions
In addition to the above, the following terms govern our SMS messaging program:
- Sender: RCM Media Works
- Message Types: Appointment reminders, service updates, customer support responses, and promotional offers related to our digital marketing and SEO services.
- Opt-Out: To cancel, reply STOP. We will confirm your unsubscribe request via SMS and no further messages will be sent.
- Help: For help, reply HELP or contact us at [Insert Contact Email] or [Insert Phone Number].
- Carrier Liability: Carriers are not liable for delayed or undelivered messages.
- Rates: Message and data rates may apply. Message frequency varies.
- Privacy: For privacy inquiries, see our full Privacy Policy at https://rcmmediaworks.com/privacy-policy.
This Privacy Policy was prepared to comply with applicable U.S. federal and Florida state privacy laws, as well as A2P 10DLC carrier requirements for SMS messaging compliance.
